To provide our customers with more reliable and stable resources, we’ve implemented a new infrastructure setup for our public cloud that utilizes a proven (rather than bleeding edge) transport solution that's designed to address/fix some recurring compute node/storage connection issues we've had recently.
The first phase of customer migrations to this reconfigured setup recently took place and we’re scheduling migration of all remaining customer instances over the next few weeks in several waves.
All customers will be notified via email of their upcoming migration schedule and have the opportunity to schedule a specific date and time that works best to minimize potential business disruptions. Please be on the lookout for these emails, and respond to support@greenqloud.com to schedule your migration, if needed.
Some details and benefits of the new setup:
- Reconfigured physical data transport to a more stable, proven transport solution
- Live host evacuation eliminates customer downtime
- Hypervisor resolution takes minutes
- Live storage migration accommodates load spikes without downtime
Lesson learned: we’ve learned the hard way that sometimes being bleeding edge, while cool, is not the best choice to meet customers’ needs. We’ll continue to experiment with the latest and greatest technologies internally while providing a public cloud with the most stable and proven technologies to customers.
Please check our status page for up-to-the-minute system information and if you experience issues with your machines, please send in a support ticket.
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